Terms & Conditions of Holiday Rental

Paying for your holiday

You must pay a deposit of 30% when you book. All telephone bookings will be provisional and will be held for 3 days pending receipt of your deposit/full payment as applicable. If your payment is not received within 3 days, the booking will automatically lapse. The balance of your holiday price must be paid at least 8 weeks before departure. If you fail to pay in full 8 weeks before departure your holiday will be cancelled and you will lose your deposit. If you book within 8 weeks of departure this will be classed as a late booking and we must receive full payment by bankers draft before we can confirm your booking.

Website accuracy

We aim to ensure that the information provided by us is accurately conveyed on the Owners Direct website and any other advertising web site used from time to time. All information contained on the website is based on information available at the time of publication. We reserve the right to change and correct any website information (including prices) before your booking is confirmed - the amended information will then form part of your contract with us. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must ensure you check all details of your chosen accommodation (including the price) immediately before you seek confirmation of the same. There maybe small differences between the actual accommodation and its description. Occasionally, problems or circumstances mean that some facilities or services become unavailable or subject to restriction. We cannot accept responsibility for any changes or closures

Damage and Behavior

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. You will be required to make a payment of a security deposit by cheque when you book. The amount will be shown on your confirmation and further details are shown on the websites. We shall be entitled to deduct the cost of any damage or loss caused by you from your security deposit. If this is not sufficient to cover the cost of the damage or loss caused, all additional amounts due must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any claims subsequently made against you (together with our own and the other party’s full legal costs) as a result of your actions. Your deposit cheque will be returned approximately 28 days after your return unless the accommodation is left in an unsatisfactory condition.

Your accommodation

Arriving and Vacating your accommodation:
Your accommodation will be available to use from 4pm unless otherwise stated. All accommodation must be vacated by 12 noon at the latest on the day of departure. Your cooperation in complying with this condition would be greatly appreciated in order that the accommodation may be prepared for incoming guests. If arranged with us or the manager locally you may be able to allow you to vacate your accommodation later. Apartment or Villa occupancy: The accommodation provided must only be used by the person(s) shown on your booking and sub-letting, sharing or assignment is prohibited. On no account may the number of people, including children, exceed the maximum occupancy stated on the website. This will be considered unacceptable behavior. Please note; children do count towards occupancy of all apartments and villas.

Accommodation Extra’s

Welcome Pack: Normally consists of Tea-Coffee, Milk, Bottled Water, Fresh Bread, Butter, Low Fat Spread, Ham, Cheese, Sugar, Orange Juice and Eggs

Meet & Great: Someone will meet you at the accommodation and handover the keys to either the apartment or the villa. If the Meet & Greet is in the daytime then the cost is £20 or if in the evening or out of business hours we will need to charge £40. This is a cost that is passed onto us by the management company.
Extra beds:
If extra beds have been requested, they may be camp beds or divans. In studios or apartments, unoccupied beds are sometimes removed to allow you more space.

Infants: If you need a cot or highchair, please order it when you book. We may make a small charge for this.

Swimming pools and beaches: Descriptions of pools are as accurate as possible, but the dimensions, where provided, are only approximate. Free-form pools are measured at their maximum width and length. Swimming pools are not heated unless otherwise stated on the website description and may be fresh water or sea water. Swimming pools that can be heated take time to warm up (2-3 days). Where we advertise the distance to the nearest beach, please remember that beaches aren't always sandy, but may be rocky or of local stone.

Satellite TV: Where available, satellite TVs usually feature basic channels only and not the full range available in the UK. Only CNN and Eurosport may be available in English.

Facilities: Please bear in mind that facilities at your accommodation or in the resort may occasionally be unavailable due to maintenance, bad weather, public holidays, religious festivals or other reasons. Availability may also be limited at the beginning and end of the season. Lack of availability will not be a breach of contract on our part. Supplements may also be charged for the use of facilities not specifically included such as heating, air-conditioning, or use of a telephone line. Details will be supplied on request and a deposit may be required. It is your responsibility to ensure these charges are agreeable to you before use. A kitchenette may not have an oven, but usually comprises of a fridge, cooking rings and sufficient cooking equipment for the maximum number of people occupying the accommodation. Bathrooms may consist of a shower or bath, or both. Continental beds can be quite short so if someone in your party is particularly tall, please let us know when you book, so that we can suggest an appropriate accommodation. In some countries it is quite common for the mattresses to be laid on hardboard, rather than on springs. Please remember that even the top quality Apartments or villas often have what look like "army surplus" style beds. They aren't - it's just the local style. The type of cot provided will vary between countries. Portable, fold-up cots suitable for most infants up to 2 years old are widely used. We will state on the website if an apartment or villa has air-conditioning or central heating. Where advertised, tennis/table tennis courts are there to provide enjoyment and are suitable for a friendly 'knock about'. Don't expect them to be championship standard! We recommend that you take rackets and balls with you. Barbecues may be gas or charcoal. Due to fire safety reasons, barbecue bans may be imposed at anytime. Because of their rural location, some apartments and villas do not have main drainage. Please also bear in mind that these apartments and villas might not have their own telephone or be within walking distance of a public phone.

Golf Villas and Apartments: Please be aware that the risk of stray golf balls entering the gardens of villas near golf courses is unavoidable.

Single sex parties: We reserve the right to refuse single sex parties. An additional damage deposit may be required.

Pets: Pets may only stay in accommodation with our prior approval. An additional damage deposit may be required.

Holiday duration: Some holidays are restricted to a minimum of two weeks’ duration. This will either be stated on the website or advised at the time of booking.

Villa maintenance: Please bear in mind that a villa or apartment is not the same as your own home and it is not always possible to arrange for someone to immediately repair or replace broken/damaged equipment and items, although we will of course do our utmost to ensure that the necessary work is carried out as quickly as possible to cause you minimum inconvenience.

Water / Electricity: Many countries have less efficient electricity and water supplies than in the UK, and therefore these supplies may be erratic due to breakdown or low rainfall. Cuts rarely last more than a few hours, so any inconvenience caused is not usually acute. Solar power is now increasingly used as a source of energy, particularly for hot water. Although in the late afternoon the water is usually hot, it is less so in the mornings and late evenings. On cloudy days, the water may be tepid all day.

Wildlife: Mosquitoes, ants and other insects are endemic in the warmer climates, particularly in the country areas. Food should be covered to deter stray rodents and animals. Dogs and cats, unlike in the UK, seem to roam around unattended and whilst many holiday makers like their company and provide endless supplies of food they will remain. You may hear dogs barking or in rural areas other animal noises. These sort of aggravations, together with late night noise, are unfortunately unavoidable. Should you experience this, we ask for your patience and understanding.

Access to your accommodation/local roads: Access roads and pavements around the accommodation can vary considerably. Some may be well-maintained while others, even in residential areas, may be rough, bumpy and sometimes steep. You may also find that taxis refuse to go to "out of the way" properties. Apartments and Villas situated near roads, even used for local access only, may experience associated noise.

Festivals: Lively and animated celebrations can take place throughout the year and are often accompanied with firework displays, church bells and music. Villages are decorated with banners and lights, food stalls line the streets and in some cases shops and banks etc, may close.

Safety matters

Health and safety standards in foreign countries will differ from those that we are used to, and take for granted, at home. Our accommodation always comply with local safety regulations, but these may not match UK standards - which are among the highest in the world. Houses with steep and unguarded staircases or steps (sometimes without handrails), ornate balconies or ponds, or houses with steep drives or drops may not be well-suited to a party with young or less mobile guests. Points you should consider:
 Balconies and other steep drops, protected by railings or other barriers which may encourage small children to climb or squeeze through.
 Roof terraces often have low walls.
 Glass doors and windows, which may be difficult to see in bright sunlight.
 Marble floors, which may be slippery when feet are wet.
 Un-gated swimming pools or villas where rooms open directly onto pool areas.
 Infinity edge pools may have an unguarded drop.
We constantly work to improve safety standards by taking advice from appropriate organisations within the UK but should you be concerned about any health or safety issue while on holiday, your resort manager will be happy to help.

Our responsibility to you for your Booking

1) We promise to use reasonable skill and care in the performance of our contractual obligations subject to and in accordance with these Booking Conditions. Our contractual obligations consist of using our reasonable skill and care in making your booking and arranging your accommodation we will use reasonable skill and care to ensure that your accommodation subject to and in accordance with our contract. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.

2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which does not result from any failure to use reasonable skill and care as referred to above and also information provided in the brochure either online or by post. By way of example, this will include any claim which results from any of the following: -

a) the fault of the person(s) affected or any member(s) of their party or
b) the fault of a third party not connected with the provision of your accommodation which we could not have predicted or avoided or
c) an event or circumstance which we could not have predicted or avoided even after taking all reasonable care the fault of anyone who is not carrying out work for us (generally or in particular) at the time

In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your accommodation or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or where any losses, expenses, costs or other sum you have suffered relate to any business.

3) You must take all necessary steps to safeguard your personal property. No liability is accepted by us the accommodation provider in respect of damage to, or loss of, such personal property.

4) You must notify us of any complaint or claim in accordance with our complaints procedure

Complaints Procedure

If you have a complaint concerning your accommodation, you must inform the management of your accommodation provider first and if you do not receive a satisfactory answer to your problem you may contact us. If you fail to reach an agreement with the management or us during your stay, you will certainly find it more difficult to negotiate an amicable solution once you have returned home. If you fail to resolve matters on the spot, you must write to us with full details within 35 days of the final day of your stay in the accommodation given your daytime and evening telephone numbers. As it is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly, any compensation you may have been able to claim could be reduced or even lost altogether if you do not follow the complaints procedure set out in this clause.

We both agree that any dispute, claim or other matter which arises out of or in connection with your contract or accommodation will be dealt with under the Courts of England and Wales only. We both also agree that English Law will apply to your contract.

Cancellations

If you have to, or wish to, cancel your booking, the party leader must contact their insurance company for a refund s soon as possible. We are not liable for any cancellations.

If any payment due in relation to your booking is not paid by the appropriate date, we are entitled to assume that you wish to cancel your booking. In this case we will be entitled to keep all deposits paid or due at that date. We normally send out a reminder to you before your booking is cancelled.

When you make your booking you take on the responsibility of paying for the entire duration of occupation of the property in full. So to protect you against unforeseen circumstances causing you to cancel, insurance providing protection against cancellation is obligatory. You must take out your own Personal Travel insurance and if requested, provide us with the written details of your insurer and policy number.

You’re Holiday Insurance

You are strongly recommended to take out adequate holiday insurance. It is your responsibility to check you have adequate insurance cover: The insurance should cover, amongst other things, the cost of cancellation by you, all medical costs and the cost of assistance including return to the UK.

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